Is VoIP Right for Your Business?
Posted on Mon, Jan 02, 2012 @ 12:58 PM
Traditional telephony has become very expensive in terms of maintenance, component replacement, and expansion costs and it lacks the capabilities that businesses simply must have in today's marketplace. No longer do nimble - or profitbale - organizations of any size have a 'phone guy' who comes by the office to repair a line or install a voicemail card in the phone system or update the music on hold.
With VoIP, all of this is done instantly and easily using a mouse to 'point-and-click' on different boxes to activate or deactivate different features. It also makes troubleshooting much faster and the organization more efficient.
VoIP may be worth considering:
- If you're planning on growing your company's revenues and you perceive communications as playing a significant role in increasing your productivity and reducing costs.
- Your company is likely to occupy new office space in the next 3-12 months.
- Expansion to additional locations is part of your strategic plan.
- Customers and clients are unable to reach associates immediately if there is an urgent need and you are interested in exploring other methods of having them stay connected with you and you with them.
- Messages left on your company voicemail system aren't being returned promptly and there is no workable solution to this issue at the present time.
- Your company employs at-home workers or would like to explore the advantages and opportunities of telecommuting.
- Telephone and/or voice automation aligns with your business priorities.
- Employees routinely ask for more capabilities than the current phone system can provide.
- Your company could benefit from having text messaging, teleconferencing, and videoconferencing available to workers.
- Present communications expenditures may be excessive and cost reduction is of interest.
The future of business communications is VoIP service and systems. Successful companies of all sizes now consider incorporating communications planning into their strategic vision a mission-critical task that must be a part of routine operations. By making innovative use of VoIP technology and efficiencies, your organization can maintain a significant competitive advantage 'moat' (to use Warren Buffet's term) for the long term.